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You’re beyond the basics, so dive right into SharePoint 2013—and really put your business collaboration platform to work! This supremely organized reference packs hundreds of timesaving solutions, troubleshooting techniques, and workarounds. It’s all muscle and no fluff. Discover how the experts facilitate information sharing across the enterprise—and challenge yourself to new levels of mastery. Efficiently manage documents throughout the enterprise Build team sites and collaborate with Microsoft OneNote and SkyDrive Design workflows with SharePoint Designer and Microsoft Visio Produce e-forms using Microsoft InfoPath and Access Manage community sites using business social features Connect SharePoint to external data and business systems Create business intelligence dashboards and key performance indicators Customize and control Sharepoint enterprise search

客户关系管理是在以客户为中心的营销理念指导下,通过建立、维护和增进企业与客户间的关 系,最终达成企业与顾客价值最大化的一种新的营销战略思维。本文就如何利用客户关系管理提高顾客忠诚 度,以及CRM系统实施中应该注意的问题进行简要分析。